The vodafone website doesn’t seem to have any record of my data usage and is confused about how much I’m allowed (see screenshot below), so when I received a text from them saying I was near my limit (with no detail as to how close, just the price for going over) I decided to get in touch with them about it.
Here’s the full transcript from my online chat with them, with just my personal details removed:
Ahmed: Hello, you're chatting with Ahmed, one of Vodafone's online customer service specialists. May I take your full name and mobile number please?
You: Hi it’s Ricky Moorhouse and the number is
Ahmed: Hi Ricky
Ahmed: How are you today ?
You: Good thanks.
You: I don’t seem to be able to check how much of my allowances I’ve used on my online Account on the vodafone website
You: and I just got a text saying I’m nearing my data limit so I wanted to get it sorted out so that I can see
better how much I’m using
You: Can you see what is causing this?
Ahmed: I will check now
Ahmed: Thank you for the information. Could you also please provide me with the first line of your address and post code?
Ahmed: and your date of birth please ?
You:
You:
Ahmed: Brilliant
Ahmed: I found here that up to yesterday
Ahmed: You used only 183MB
Ahmed: Not to worry
Ahmed: Your allowance is 250MB
You: ah ok
You: any idea why that doesn’t show in my account online?
Ahmed: this what am working on now
You: ok thank you
Ahmed: Can you try to check that tab which is called unbilled usages
You: ok..just trying to get there it seems slow at the moment
You: so I’m on the My Bills page and there’s the block saying what I’ve used since the last bill - is it the link “See your usage since your last bill” ?
You: ah then there is an unbilled usage tab
You: ok - that tells me how many minutes are used and remaining but no mention of data
Ahmed: ok
Ahmed: Is it showing on any other tab ?
You: for the previous bills it shows in the summary, but nothing for the unbilled/current period
Ahmed: ok, Do you have your mobile handy ?
You: yes
Ahmed: Great dial 44555
Ahmed: It is free
Ahmed: and tell me what you will have ?
You: options for inclusive minutes or account balance
Ahmed: that is what it says on the screen ?
You: no it was a voice menu
You: I went for balance and just got a text
Ahmed: ok check account balance
Ahmed: Super
You: that has the data usage in as you told me
Ahmed: What doe the text says ?
Ahmed: Great
Ahmed: Does that clarify the situation for you?
You: It gives me a way of getting the information so that’s good - I was hoping to be able to use the website or the iPhone app - but if they’re not going to work at least I can get the information
Ahmed: Am quite sure there is something on the web site keep looking
Ahmed: am sure you will find it
Ahmed: Is there anything else I can do for you today?
You: I will do, I have been looking every couple of weeks since signing up to vodafone but I could still discover it
Ahmed: Keep checking
You: ok
Ahmed: I hope you find it
Ahmed: Is there anything else I can do for you today?
You: Thank you